We accept returns within the timeframe noted in our Return Policy. We start planning our Giving with our Giving Partners after the return timeframe passes.
This allows us to determine the final sales and move forward with our Giving accurately. Unfortunately, we are not responsible if your Gift Card is lost, stolen or if anything else happens to it.
Store Credit does not expire and we do not charge any additional fees in connection with your use of your store credit. Sorry, store credit is non-transferable and is for your use only. Unfortunately, we can only ship to P. Please note: All orders containing 4 or more items will automatically be upgraded to UPS Standard shipping which does not allow for shipping to P. If you have a delivery question, you may contact the carrier directly:. We recommend ordering the size you normally wear in a casual or dress shoe.
They should fit snugly out of the box with your toes touching the end. After a few hours of wearing, they will likely stretch slightly to conform to your feet. All styles, with the exception of our core alpargatas, utilize insoles made of microfiber, textile, faux shearling or other materials. Our core alpargatas include leather insoles made of pig suede.
That means more comfort for you, and less impact on the planet. If you are unable to measure the old shoelaces you want to replace, please refer to the shoelace size chart below. When converting to men's shoe sizes from women's, we suggest you go down 1. Keep in mind that men's shoes run slightly wider than women's shoes. When converting from women's shoe sizes to youth, we suggest you go down two sizes.
You can reference the youth sizing chart above for centimeter conversions. Determine your size by measuring your chest width and length. Reference the chart below to determine your size.
Any items purchased from an auction site are purchased at your own risk. Auction websites do not guarantee the authenticity of the products sold on their sites. For this reason, there may be counterfeit goods available through auction sites, despite language that the item is genuine or authentic.
We hope to inspire other companies and individuals to incorporate giving in to their businesses, although we encourage them to do so responsibly Hand wash and air-dry the cloth regularly. To avoid damage, do not clean your glasses with paper towels or clothing, which can leave scratches. Avoid using household detergents or soaps.
View our suppliers list. To help our manufacturers adhere to human rights standards, we've developed a comprehensive Supplier Code of Conduct and work through our internal team and respected third parties to meet such standards. For more information on our comprehensive program, please visit our Corporate Responsibility page.
For basic textiles we recommend pre-treating with a textile protective spray. For suedes and leathers, we recommend pre-treating with a suede and leather protective spray. We do not recommend pre-treating delicate fabrics glitter, glimmer, lace, crochet, etc. To prolong the life of your shoes, store them outside of direct sunlight in a cool, dry environment. Caution: We do not recommend machine washing your shoes as it may compromise the integrity of the product. We do not recommend applying direct heat to your shoes, or placing non-waterproof footwear under running water.
When attempting to clean your shoes, we always recommend testing the cleaning process in an inconspicuous area first to ensure there is no discoloration. Once cleaned, we recommend air drying your shoes in a cool, dry environment—away from direct sunlight. Gently stuffing the shoes with paper can help maintain the shape as they dry.
Canvas or Basic Textile: Use a damp cloth and rub gently with lukewarm water and mild soap. Suede: Use a suede brush to gently brush dirt away. We do not recommend using any water. If needed, use a damp cloth and rub gently with lukewarm water and mild soap. Once dry, gently brush to fluff up the material. Since then, our community has provided shoes, sight, and safe water to more than million people around the world. Today, our model is evolving.
In fact, our mission is to use business to improve lives. We work with non-profit organizations we call them Giving Partners and social enterprises to create impact, which you help generate through your purchase. We're currently looking to fill a variety of positions in our Los Angeles headquarters. There is no "Tom. Because with every purchase, you help build a better tomorrow. You can find more details about our latest giving in our impact report.
Download the full report from our Impact page. As an entrepreneurial company, we are driven to innovate and are evolving our impact strategy to grant based giving.
This enables us to develop deeper partnerships with the organizations we support, creating a more sustainable form of impact. Since , we have taken a global approach, and engaged with communities in over 90 countries. As a company founded in the US, we are also committed to giving in our own backyard. Since , we have worked with over non-governmental organizations, international humanitarian organizations, and social enterprises.
Our grantmaking typically provides funding for a single year against a program or project with defined goals and measurable impact. While every grant is unique, there is a general process we follow:.
Our Giving Team determines the right partners to bring into our network through a thorough process involving an application, deep research, background reviews and interviews. The net profits we generate from your purchases are added to a Giving Fund managed by our very own Giving team so your impact could happen anywhere we give around the world. By using a centralized fund, we believe we are able to have the greatest impact and best address the needs of the communities we serve and support causes that our customers care about most.
Because our giving fund is based on annual net profits, returned products do not contribute to the fund overall. As we do with all of our giving we listen to our partners first, understand their needs and then decide if we can support in a meaningful way. We use the same approach in times of disaster and respond on a case-by-case basis depending on the situation and needs. Please visit the Impact page for the most up to date information and reporting on our impact efforts.
You can also find detailed information in our Impact Report. If you have additional questions you can send them to giving toms. We are always happy to hear about organizations having an impact on the ground in the areas of ending gun violence, mental health, and access to opportunities.
Please feel free to submit new partner suggestions to giving toms. All remaining funds will be distributed to both new and existing Giving Partners that are supporting domestic and global relief efforts. Funding has been directed towards mental health support, handwashing, and medical supplies.
While social impact is our main focus, we know that improving lives goes hand in hand with taking good care of the place we all call home. We take a holistic approach to sustainability, which means that we apply ethical and eco-conscious practices throughout our business. We do this by making choices that benefit our customers, our employees and our planet—from the materials and vendors we work with to the steps we take to get each product to you. In order for a product to be considered earthwise, at least one of its main components must contain an earth-friendly element, and at a minimum percentage.
View our full framework. You can learn more about the impact of your purchase at the Impact page. We also get a new score every 3 years, which includes all the ways in which we can improve. The environment is a key area we improved in and a place we will continue to focus.
Our goal is to provide you with an enjoyable, memorable experience while shopping with TOMS. Please use one of the methods at the bottom of this page to reach us now. Once you sign up, you get points for certain activities, such as shopping, clicking on emails, and following TOMS on social media. You get great benefits immediately after joining, including coupons, exclusive sweepstakes, early access to TOMS. Earn points and get even more exciting benefits, including free shipping for a year.
If you do not have an account, sign up now. All members enjoy benefits like coupons, birthday gifts, early access to TOMS. Goodest members also get free shipping. The Rewards Program sends emails about up-coming sales and promotions.
There is an email sign-up at the bottom of every page on TOMS. Offer does not apply to gift cards. Offers not valid on shipments to Alaska, Hawaii, international shipments or other shipments outside the continental United States. No promotional code is necessary. Offer not valid on previously purchased merchandise. Return to rewards tier benefits breakdown, free shipping section.
If you earn points during the month period after you enroll, you will move up to Gooder status. If you earn points during the month period after you enroll, you will move up to Goodest status. However, if you have not earned points within that period, in order to move to Goodest status, you will need to earn points over the next month period i. If you do not earn points during that month period, your status level will be re-set to Good and you will no longer have access to exclusive benefits, including free shipping.
Good status can never lose their status level. In the Rewards Program, you are rewarded for shopping. While this applies to almost all purchases on TOMS. There are other ways to earn points, including through social media activities and promotions Social Media Qualified Activities.
You can only connect and disconnect your social media account s from the Rewards Program one 1 time per calendar month. You will get points for following us and retweeting us in the future. You will NOT earn points for retweeting a status that was published prior to the date you signed up for the Rewards Program. We do not award points for mentions, but feel free to say hi anyway!
Yes, you can earn points on a mobile device but you will need to disable private browsing. Check your browser settings on your mobile device to ensure it will accept cookies.
Points awarded are based on the price you paid for a product, but less taxes, shipping and handling charges and any other fees. Gift cards also have their own set of rules. Please check back for updates! You will be awarded your points when your order has shipped. If you return your purchase, your points will be deducted. Your points to redeem are the number of points you have available to redeem for rewards.
Kate, Zappos Customer , May 25, Love these shoes. I did order them in a half size smaller than I usually wear because this style shoe stretches after they are worn. I always get a pair of Toms for summer and when I saw this unique style I was excited because I liked the fact they are different than what I normally have gotten in the past. I have already gotten several compliments on them and have only worn them a couple of times.
My only issue would be that you do have to be careful where you wear them because I think the fabric will get dirty easily and nothing looks worse than dirty canvas shoes.
These are not washable like many canvas shoes but they are a unique look and well worth the extra effort to keep them clean. Anonymous, Zappos Customer , May 7, This is my first pair of Tom's because they are designed for people with long narrow feet, and I have small, short, wide feet.
I chose these over the classic canvas or crochet styles because I thought the fleece would help me to not get blisters.
I've only worn them twice, but so far, they are very comfortable. They are true to size, but they are long and narrow just like I thought , so there's a bit of toe space vacant for me. I think the fleece makes these a bit more user friendly for people with wider feet as it helps hold the shoe in place. They are also very snug across the top of the foot, but I assume that's just a matter of breaking them in. I like them a lot so far. These shoes are so comfortable and cute.
I work on my feet and do a bit of walking about, they are my most comfortable shoes. I hope to buy another color. Anonymous, Zappos Customer , September 7, Overall 4 Rated 4 stars out of 5. I LOVE these shoes! My only small complaint is that they look more new to town in the photo when in reality they are very pink or a very blush color.
Either way they are perfect for summer! Andrea, Zappos Customer , July 4, Toms are my favorite summer work shoe. Very light, comfortable and fashionable. Anonymous, Zappos Customer , January 3, This is my first pair of Toms in years and I have to say the comfort has improved. The sole is much cushier than I remember. Fit is true to size, and I really like the washed black color.
HChi, Zappos Customer , December 17, I absolutely love these shoes. They are my go-to shoes, I wear them all the time. I plan on getting more colors of the same brand. Anonymous, Zappos Customer , May 22, These shoes are so cute and the navy washed canvas is a great color. The canvas is very stiff in that area.
I simply inserted an adhesive heel cushion Foot Petals brand inside the back of the shoe, and the problem was solved. Other than this, I am very pleased with them. Mel, Zappos Customer , March 28, Cute shoe. The only problem was that the burlap wrapped around to the inside of the top of the shoe and scratched the top of my foot.
Sadly I had to return them. Anonymous, Zappos Customer , March 22, Anonymous, Zappos Customer , October 16, Anonymous, Zappos Customer , March 8, Comfort 4 Rated 4 stars out of 5.
With classic Toms I always size down and they fit me! Jennifer, Zappos Customer , January 24, Love these! Super cute and very comfy. Terri J, Zappos Customer , January 19, Style 4 Rated 4 stars out of 5. There is more glitter then shown in the photos but luckily I was not displeased with that. They were snug and hard to get on at first but just as promised, they stretch to your foot!
The first day or two breaking then in can be uncomfortable but after that they literally mold to your foot and slip right on! I'm sold on Toms and plan to buy more in the future! Anonymous, Zappos Customer , January 12, Super cute shoes! Fit is true to size. Glitter stands out more in person. Great shoe for price. Anonymous, Zappos Customer , November 27, I love Toms in general but these shoes are so cute.
The sparkle gives them that extra touch. They are comfortable and true to size. Like any other toms they always fit a little bit tighter at first then they stretch out to normal.
Anonymous, Zappos Customer , November 22, Love these shoes! Thank you zappos for the great deal on them! I've owned manyyyyyy pairs of toms and I was so happy to add another to my collection. Normally I wear a size 5. I'm glad I got the bigger size in terms of the width as they do feel very, very snug on the center of my feet so much that they almost hurt.
I know I just have to break them in so I don't anticipate that being a problem. Laura, Zappos Customer , November 18, I love TOMS. This style is just adorable with a little of sparkle to dress them up a bit.
You can't beat the price too. Thank you Zappos for caring this brand now. I wear a size 5, true to size. Brittony, Zappos Customer , November 15, Style 3 Rated 3 stars out of 5.
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